Zoom App Documentation

Updated Date: September 16, 2025

.avif)](/content/zoom-app-documentation#/index.html)

The 1mind Zoom App embeds real-time sales engineering support directly into Zoom meetings, serving as a Ride-Along Sales Engineer for every customer conversation. Whether joining a Business Development Representative (BDR) discovery call or a Commercial Account Executive presentation, the app equips sales teams with deep technical, security, and product expertise exactly when it’s needed.

The app stays silent and unobtrusive during meetings, only speaking when called upon to answer complex questions, address technical objections, or provide product clarity. This ensures conversations remain natural and customer-focused while guaranteeing expert backup is always available.

Key Capabilities

• Ride-Along Sales Engineer: Expert technical and product support embedded into every Zoom call.
• Expert Sales Backup: Delivers precise answers on security, technical architecture, and product features.
• Comprehensive Coverage: Active across all calls, including BDR-led and commercial sales engagements.
• Context-Aware Participation: Engages only when requested, avoiding disruption to the sales flow.

What Role Does Zoom Play?

• Host/Participant Environment: Zoom provides the secure video and audio environment where your Superhuman participates.
• Real-Time Media: Zoom streams the meeting audio/video to the Superhuman and delivers its voice/video back into the meeting.
• Standard Meeting Features: Recording, chat, and other Zoom-native features continue to work as expected.

Installation & Licensing

• The 1mind Zoom App must be installed from the Zoom App Marketplace.
• An active 1mind license is required to enable the Ride-Along feature. Without a license, functionality will be limited.
• Users must log into their 1mind account to activate the app within Zoom.

Control & Management

• Once installed, the app can be controlled directly within Zoom during meetings.
• For extended functionality, including usage management, preferences, and analytics, users can access the app through the 1mind platform dashboard.
• Admins can configure organization-wide settings, ensuring consistent deployment across sales teams.

Getting Started – Quick Steps

1. Go to the Zoom App Marketplace and search for “1mind Zoom App.”
2. Click Install and authorize the integration with your Zoom account.
3. Log in with your active 1mind license credentials when prompted.
4. Join a Zoom call (BDR or Commercial) – the Ride-Along Sales Engineer will be available.
5. Manage additional features and preferences by logging into the 1mind platform dashboard

In-Meeting Controls

• From the 1mind interface, you can control the Superhuman’s behavior:
  • Switch between Active and Passive
  • Camera on/off
  • Mute/unmute or remove the Superhuman
  • Leave meeting
  • Interrupt Superhuman mid-speaking
• From the Zoom interface, you can control the meeting settings relative to how your organization is set up, which may allow you to mute users, remove them, etc.

Troubleshooting

• Superhuman not joining? Ensure the meeting link is correct and accessible.

• Audio issues? Confirm the Superhuman has permission to join with audio enabled.

• Video not displaying? Check the meeting’s video participant settings.

Benefits

With the 1mind Zoom App, sales teams can:

• Scale technical expertise across every sales motion.
• Accelerate deal velocity by addressing objections in real time.
• Build customer trust with confident, expert-backed answers.

Data Security & Privacy

• The integration uses the official Zoom Meeting SDK.

• No OAuth or persistent Zoom permissions are required.

• All data is processed securely within your 1mind environment and Zoom’s infrastructure.

• 1mind adheres to strict controls and procedures such as maintaining compliance with SOC 2, GDPR / CCPA, data encrypted in transit and at rest, pentesting, and much more.

.avif)](/content/zoom-app-documentation#/index.html)

.avif)](/content/zoom-app-documentation#/index.html)